Request water-extraction or water-damage mitigation service for a property in Spring Hill or listed Hernando County communities.
Priority Water Service Request
If your property has standing water, an active leak, or recent storm intrusion, submit your service request online for priority water-service review.
Online service requests are reviewed immediately upon submission for prompt dispatch coordination.
What to Tell Us When You Contact Us
To help us prepare the appropriate equipment and prioritize response, please have the following information available when submitting your request:
- Property Address & ZIP: The exact location of the property in Spring Hill or surrounding Hernando County.
- Apparent Water Source: Whether the water originates from a plumbing line, water heater, AC condensate line, roof leak, outdoor floodwater, or toilet/drain backup.
- Source Status: Whether the main water valve has been shut off or if water is actively continuing to enter the structure.
- When Discovered: When the leak was first noticed and approximately how long water may have been present.
- Affected Rooms & Levels: Which rooms, hallways, or floors are currently wet or showing signs of water migration.
- Standing Water Volume: Whether standing liquid is visible on flooring surfaces or if water has soaked into carpets and baseboards.
- Safety & Hazard Concerns: Any sagging drywall ceilings, submerged electrical outlets, or contaminated water concerns.
Preparing for Service Arrival
- If safe, turn off the main water shutoff valve to stop further water entry.
- Turn off electrical breakers to affected rooms if standing water contacts walls or electrical fixtures. Do not enter wet areas with live power.
- Keep children and pets away from wet or contaminated areas.
- Avoid running household vacuum cleaners on wet carpets, which presents a severe electrical hazard.